Getting started

How do I start a transfer?

Create a session on the homepage, share the room code or QR with peers, then drag and drop files to start sending. Keep the tab open until transfers complete.

Do I need an account?

No account is required. Sessions are temporary and exist only while the page is open and peers are connected.

Is there a file size limit?

StreamSnatcher is designed for large files, with practical limits determined by browser memory, device resources, and network conditions rather than server storage caps.

Privacy and security

Are files uploaded to servers?

No. Files are streamed directly between peers over encrypted WebRTC data channels and are not stored on platform servers.

Is the transfer encrypted?

Yes. Transfers use DTLS‑encrypted channels. Contents are not visible to the platform or intermediaries.

What data is collected?

Only minimal technical metadata needed for connectivity and short‑lived diagnostics. See the Privacy Policy for details and consent choices.

Performance and reliability

How fast are transfers?

Speed depends on peer upload/download capacity, device performance, and network path. Direct P2P paths are fastest; relayed routes may be slower.

Why did my transfer pause?

Browsers can throttle background tabs, devices may sleep, or a peer might disconnect. Keep tabs active and devices awake during large transfers.

What if peers can’t connect?

Refresh both peers, verify the room code, and try a different network to rule out restrictive firewalls. If issues persist, describe steps on the Contact page.

Compatibility

Which browsers are supported?

Modern browsers with WebRTC data channel support. For best results, keep browsers updated and allow required permissions.

Does it work on mobile?

Yes, on mobile browsers that support WebRTC. Battery optimizations or background limits may affect long transfers; keep the screen on if possible.

How many peers can join?

Sessions are optimized for small groups to balance reliability and throughput. Adding more peers increases connection complexity and bandwidth requirements.

Files and formats

Which file types are supported?

Any file type can be transferred. If a type fails, it’s typically due to browser or system constraints rather than the platform itself.

Do files get compressed?

No. Files are transferred as‑is. For large media, ensure sufficient free space and keep devices awake during transfers.

Can I resume a failed transfer?

If the session persists and peers reconnect quickly, transfers may continue. Otherwise, restart the session and resend the file.

Safety and responsibility

Is content moderated?

No. Files do not pass through or get stored on servers, so moderation is not performed. Share responsibly and scan files for threats.

What content is prohibited?

Illegal, harmful, infringing, or deceptive content is prohibited. Use the service only for content you have the right to share.

Where can I report abuse?

Use the form on the Contact page to submit details. Include session information and any relevant screenshots or logs.

Billing and ads

Is StreamSnatcher free?

Yes. The core service is free to use. Advertising may be displayed where available, respecting consent preferences in applicable regions.

How do you handle ads?

Ads are integrated with user experience in mind and follow consent choices. Ad placement avoids disrupting transfers and navigation.

Still need help?

Visit the Contact page and include your browser version, device, network type, and brief steps to reproduce any issue.

FAQ