Overview

StreamSnatcher Pro is an optional paid upgrade to the StreamSnatcher service, offering an ad-free experience and additional features such as password-protected sessions, persistent links, and transfer history. It is a digital service, and access is granted electronically and immediately once payment is confirmed.

StreamSnatcher also offers a one-off paid transfer. Transfers are normally peer-to-peer and free. When a direct connection between two devices cannot be established — typically because of a restrictive network or firewall — the transfer can instead be carried over our relay servers, which cost us bandwidth. In that situation only, and only if you choose to proceed, you are offered a single charge for that one transfer. It is not a subscription, nothing recurs, and declining it leaves every free feature available to you.

This policy applies to all purchases, including recurring Pro subscriptions, one-time day passes, and one-off paid transfers, processed through our authorized payment provider.

No refunds after payment

All payments to StreamSnatcher are final and non-refundable. Once a payment has been successfully completed, the amount paid is not eligible for a refund, in whole or in part, for any reason — including but not limited to change of mind, accidental purchase, non-use of the service, or dissatisfaction with features.

This applies equally to recurring subscription payments, to one-time day-pass purchases, and to one-off paid transfers. Where a subscription renews for a new billing period, the renewal payment is likewise non-refundable once charged.

The single exception is a paid transfer that we failed to deliver, which is dealt with under Paid transfers that did not complete below. That exception is narrow and deliberate: we will not keep payment for a service we did not provide.

Why sales are final

StreamSnatcher Pro is a digital product that is delivered and activated instantly upon payment. Access to Pro features is granted the moment the transaction is confirmed, and the service is consumed electronically with no physical goods to return. For these reasons, purchases cannot be reversed once completed.

We encourage you to use the free version of StreamSnatcher — which supports unlimited peer-to-peer transfers at no cost — to evaluate the service before purchasing Pro. Pro features and pricing are described in full on the Pro page so you can make an informed decision before you pay.

The same reasoning applies to a one-off paid transfer, with one difference worth stating plainly: it is only ever offered after a free direct connection has been attempted and failed, the exact price is shown to you before you pay, and free alternatives are listed alongside it. You are never charged without choosing to be, and a transfer you paid for but did not receive is covered above.

Paid transfers that did not complete

A one-off paid transfer buys one thing: the delivery of that transfer over our relay. If you paid and the transfer did not complete, you did not receive what you paid for, and we will put it right.

Retrying costs nothing. Payment unlocks the transfer for 10 minutes, during which it may be re-attempted up to 10 times at no further charge. Reloading the page, losing your connection, or switching networks does not consume your payment — the unlock is tied to your transfer, not your browser session, and is restored automatically when you return. In practice this resolves most interrupted transfers without anyone needing to contact us.

If it still did not go through, contact us within 7 days with the order reference from your emailed receipt. We keep the record of every paid transfer for that period, which is what allows us to verify the claim. Where we confirm that a transfer was paid for and not delivered, we will at our discretion either re-issue the paid transfer so you can complete it, or refund the charge in full to the original payment method.

This does not extend to transfers that failed for reasons outside our control — for example, the person on the other end closing their browser, cancelling the transfer, going offline, or a device running out of storage. It also does not apply where the transfer was delivered and you simply chose not to use it.

Cancelling a subscription

You may cancel a recurring Pro subscription at any time. Cancelling stops all future renewals and charges: you will not be billed again after cancellation takes effect.

Cancellation prevents the next renewal; it does not refund any payment already made.
Your Pro access remains active until the end of the billing period you have already paid for, after which the account returns to the free tier.
A day pass is a one-time purchase and is not a recurring plan; there is nothing to cancel, and it simply expires at the end of its validity period.

Subscription management and cancellation are available from your account dashboard, or by contacting us using the details below.

Billing errors and duplicate charges

While all completed purchases are non-refundable, we take genuine billing errors seriously. If you believe you have been charged in error — for example, a duplicate charge for the same purchase, or a charge for a transaction that did not result in Pro access or a paid transfer being granted — please contact us within 7 days of the transaction with your payment reference.

We will investigate and, where a verified technical or billing error is confirmed, correct it in coordination with our payment provider. This is limited to demonstrable errors and does not constitute a refund for the reasons described above.

Statutory rights

Nothing in this policy is intended to limit or exclude any rights you may have under applicable consumer protection law that cannot lawfully be excluded. Where such non-excludable rights apply, this policy operates to the fullest extent permitted alongside them.

Contact

For questions about this policy, subscription cancellation, or a suspected billing error, contact Digital Chitrakar at [email protected], or use the Contact page.

Cancellation & Refund Policy